Returns & Refunds Policy

Winton House does not accept “Buyer’s Remorse” or “Buyers Change of Mind” for any products purchased through the Website.

Winton House may, on a case by case basis and solely at its discretion, agree to exchange a product, accept a return and provide a refund for a product purchased through the Website. Such agreement will only occur once it has been confirmed in writing by Winton House.

All returned products must be returned in unused condition with all their original packaging. Shipping costs will not be reimbursed and the return shipping costs will be at your expense.

For Dash & Albert rugs, these should be rolled up with the back facing outward on its shortest side and placed inside the Dash & Albert protective plastic sleeve and tightly secured. The product must be wrapped and secured in a manner that provides adequate protection during the return shipment. You are responsible for ensuring that the package can be tracked and traced during its transit to our business address.

Upon receipt of the returned product a representative from Winton House will inspect the product to ensure that is has been returned in perfect condition complete with its protective plastic sleeve. We will advise you in writing via email within five (5) business days following receipt of the goods that the product has been returned in the required condition.

You are advised that Title for the products remains vested with you until it is returned, inspected and accepted by Winton House. If the product is not returned in perfect condition or is lost or damaged during its transit to our business address then Winton House is under no obligation to accept return of the product or provide a refund or a product exchange.

We reserve the right to impose a restocking fee of 20% of the original price of the product for any returned products.


You can contact us directly with any questions about your order on +61 2 4861 3389 or at